Refund & Exchange Policy

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At Aravella’s Wardrobe, we pride ourselves on offering intentional, high-quality pieces designed to last. Because of the handmade and limited-edition nature of many of our garments, our policy varies slightly between product categories.

Please read below for a full breakdown of our refund and exchange guidelines.

General Policy Summary

• Refunds: Available only on approved big-batch items and accessories in new, unworn condition.

• Exchanges or Store Credit: Available within 14 days of receiving your order for eligible items.

• Final Sale: Custom, worn, damaged, or tag-removed items cannot be returned or exchanged.

Exchanges & Store Credit

We offer exchanges or store credit for eligible items under the following conditions:

• Must be requested within 14 days of delivery.

• Item must be unworn, unwashed, undamaged, and in original packaging with all tags attached.

• We do not accept exchanges for items that show signs of wear, alteration, or misuse.

• Customer is responsible for return shipping unless the item arrived damaged or incorrect.

To start an exchange, please email us at aravellasw@gmail.com with your order number and reason for return.

Refunds (Only for Eligible Items)

Refunds are only available for the following:

• Big-batch manufactured items (not handmade) in new condition.

• Accessories (e.g., jewelry, belts, hair pieces) that are unused, unopened (if sealed), and in resale condition.

To be eligible for a refund:

• Your return must be requested within 14 days of receiving the product.

• Refund will be issued to the original payment method once the item is received and approved.

• Original shipping costs are non-refundable.

⚠️ Damages, Issues & Exceptions

We carefully inspect every item before it ships. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue.

We will evaluate the situation and offer:

• A replacement (if stock allows)

• A store credit

• Or a full refund (only in the case of proven manufacturer error or shipping damage)

🚫 Non-Returnable Items

The following items are final sale and not eligible for return, exchange, or refund:

• Custom or made-to-measure garments

• Handmade, limited-run clothing pieces

• Items that have been worn, washed, or altered

• Items with removed or damaged tags

• Gift cards or digital downloads

• Sale or clearance items

💌 Questions?

We’re happy to help! For any questions about sizing, returns, or special concerns, please email us at aravellasw@gmail.com

Thank you for supporting Aravella’s Wardrobe — where fashion is worn with purpose and returned with care.