Refund Policy

Refund & Exchange Policy

Last updated: [Insert Date]

At Aravella’s Wardrobe, we pride ourselves on offering intentional, high-quality pieces designed to last. Because of the handmade and limited-edition nature of many of our garments, our policy varies slightly between product categories.

Please read below for a full breakdown of our refund and exchange guidelines.

General Policy Summary

Refunds: Available only on approved big-batch items and accessories in new, unworn condition.
Exchanges or Store Credit: Available within 14 days of receiving your order for eligible items.
Final Sale: Custom, worn, damaged, or tag-removed items cannot be returned or exchanged.

Exchanges & Store Credit

We offer exchanges or store credit for eligible items under the following conditions:

Must be requested within 14 days of delivery.
Item must be unworn, unwashed, undamaged, and in original packaging with all tags attached.
We do not accept exchanges for items that show signs of wear, alteration, or misuse.
Customer is responsible for return shipping unless the item arrived damaged or incorrect.

To start an exchange, please email us at aravellasw@gmail.com with your order number and reason for return.

Refunds (Only for Eligible Items)

Refunds are only available for the following:

Big-batch manufactured items (not handmade) in new condition.
Accessories (e.g., jewelry, belts, hair pieces) that are unused, unopened (if sealed), and in resale condition.

To be eligible for a refund:

Your return must be requested within 14 days of receiving the product.
Refund will be issued to the original payment method once the item is received and approved.
Original shipping costs are non-refundable.

⚠️ Damages, Issues & Exceptions

We carefully inspect every item before it ships. However, if your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and a description of the issue.

We will evaluate the situation and offer: